Questions
Frequently asked questions
Does it come with a battery?
Yes. Every vest ships with a 10,000 mAh power bank and a USB cable.
Where are the heat zones?
9 zones: 1 inside the front collar, 2 on the lower front over the pockets, and 6 across the back.
How do I turn it on?
Hold the button on the chest to turn it on. Tap to switch between low, medium and high.
How long does it stay warm?
It depends on the heat level. (to be confirmed)
Where does the power bank go?
It sits in the left hand pocket, plugged in by a short USB cable.
Can I charge my phone with the power bank?
Yes. It's a standard USB power bank.
Can I take it on a plane?
Yes. Pack the power bank in your carry-on, not your checked bag.
Can I wash it?
Care instructions (to be confirmed). Always remove the power bank before washing.
What size should I get?
Your usual US size. See the size guide. Exchanges are free.
How long does shipping take?
Free shipping on orders $99+ ($6.99 under $99), usually 8–15 business days. Order by December 5 for Christmas.
